F&Qs

August 3, 2026

F&Qs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

4. ARE THERE ANY EXCHANGE RATES?

All of our transactions are based in USD. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY SHIPPING ADDRESS?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

6. CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please note that before the order is shipped, you can contact us to change the address, but if the order is shipped, your shipping address cannot be changed. Please update your delivery address to your residential address instead of your vacation address, as we do not know how long the destination customs department will detain the package.

7. HOW LONG DOES SHIPPING TAKE & HOW CAN I TRACK MY PACKAGE?

The delivery time depends on the shipping option you choose. According to your location, the usual shipping time for international orders is 15-30 days. At the same time, you can choose a faster delivery time by paying for the shipping fee. The normal fastest delivery time is within 7-15 days. After the order is shipped, we will send your tracking number and tracking website via email. We are not responsible for any delays caused by your country's customs department.